Below Average - James & Helen Banks. Date of travel: Feb 2006
Its lift is the smallest I've ever seen in a hotel; it was full with two people and a suitcase. Our room was smaller than average for this price range. There was barely enough room to squeeze past the end of the bed. After a thorough inspection of the room I found that the safe didn't work, the TV remote was broken, the net curtains on the window were broken, the tiles were damaged in the bathroom, the shower head was broken, there was no shower curtain and the sink did not fill up. I waited 30 minutes for someone to come to the room to look at the problems I had, and then had to go down and get someone myself. The hotel staff were not too bothered by any of the problems and said that all the rooms were the same! The breakfast selection was adequate and the breakfast staff happy to help, but the breakfast room was too small for the size of the hotel. The only good reason for staying here is its location. Tour Operator: British Airways