Did NOT Love It - Jennifer. Date of travel: Sep 2008
First off, I'd like to say that I have an RCI Timeshare, so even though I'm not a Mayan Owner, I'm still an owner in some sense and I expected WAY more from this vacation. I had a 2 Bedroom suite reserved at the Grand Mayan Wyndham Hotel, with which I was promised an ocean view. The Suite I got was on the first floor, in a corner, across from the restaurant (I could hear the music EVERY night until 11 and it started EVERY morning at 7am) I GOT NO SLEEP! I was also right next to the elevators, so I had the wonderful experience of listening to them ding every couple of minutes throughout the morning and night. I'd also like to point out that I was a female traveling ALONE. I travel alone a lot, and I always get rooms higher up on safer levels because of it, it's just common sense. Not that the resort wasn't safe, but the truth was, someone literally could have walked up to my balcony and stepped into my room. I was not comfortable with that. When I asked to be moved to a different room, I was told that the hotel was booked, which I came to find out on the day I left (2 days early because I couldn't take it anymore) that they in fact were NOT booked and I could have easily moved rooms, if I had "Kept Asking". Why should I keep asking?! It's their job to make their guests feel safe and I did not, why should I have to beg for my own safety and well-being? I was in complete shock! But back to the "View" or lack thereof, this resort claims that all it's rooms have ocean views.... if you consider leaning over your balcony and stretching your neck out with a sharp turn to the right just to catch a glimpse of no less than a pie slice of the ocean, an oceanview then ok, this might be the hotel for you. And the music I had to listen to late in to the evening and early morning, was without a doubt the most annoying thing I have ever had to deal with, imagine, you're listening to music, in a different language all night long, with no control over it, and it "can't be turned down". The only relief I got from this, was one night at about 10pm when the electricity went out (in the entire hotel!) I wasn't even mad, I was just happy that the stupid music finally went off!!! The Service... Was mostly alright. The nicest person working in that hotel I came to know was my housekeeper, Imelda. She didn't speak a word of English, but by God did she ever try to communicate with me!!! We would play a game of charades every day to try to understand each other, she was hilarious, and she got a huge tip. The Room Service Staff.... pretty much delivered your food as though they were being forced to, as if they had someone whipping them from behind, or it seemed that after they gave you your dinner, they were going to possibly run outside and throw themselves in front of a bus. They all acted like they were on the verge of suicide and your meal was interrupting they're depressive, maniacal and suicidal thoughts. Oops, my bad, next time I get hungry I'll wait until after you take your Prozac before I order. Another problem... they ask that you call them when you're done with your tray so that they can come pick it up... I am however, a slow eater and did not appreciate the 2 or 3 calls that I would receive, while I was still eating, asking me if I was done with my tray. Um, do you not have enough trays? Is that the problem, or do you just get a kick out of interrupting and annoying people while they're trying to eat? Restaurant Staff... Was mostly pleasant, except for the creepy sous chef that always winked at me like a man driving a van with "Free Candy" written on the side of it... other than that I really have no complaints and they were actually quite pleasant. Food was decent, not worth the money though. Outdoor Wait Staff.... Let's just put it this way, if you're really thirsty or hungry GET UP AND GET IT YOURSELF because your waiter, will NOT EVER be around when you want something. Ex. I told my waiter to come back in a half hour because I wanted to order lunch at that time, I DID NOT SEE HIM FOR AN HOUR AND 45 MINUTES!!! About 10 minutes AFTER I GOT UP AND GOT IT MYSELF... Then he/she (and this happened twice!) will get mad when you get it yourself because they were off doing lord knows what, and then punish you by once again, not being there when you need something. And when that happens, they will make sure that you SEE THEM, attending to other guests, but not ask you if you need anything, because of course, it's your fault that they weren't around when you needed something as simple as a bottle of water. The Security... Overall seemed to be securing things, as I'm assuming that's what security people do... HOWEVER! I bravely decided to venture out at about 9ish one night, alone of course, but never leaving the hotel grounds. They make you wear this ridiculous wristband the entire time you're there because it's a "private resort" ok whatever... (btw the tan lines from it SUCK) Anyway, so as I'm walking around just enjoying the evening (far away from that horrendous music) I heard footsteps, and was barely able to turn around when a man grabbed my arm and started yell-asking me (yes I said yell-asking I don't know how else to describe it) entirely in Spanish, which I don't speak a lick, hence the issue with Imelda, if I had a bracelet. I didn't mind him asking me about my bracelet, regardless of the language I would have understood eventually, but the forceful grabbing and yanking up of my arm was the part that I had the issue with. If my eyes hadn't been a little bit quicker (by recognizing the "Security" uniform) than my "Kick you in the Cahones Reflex" was, this man would have without a doubt been on the floor, maybe even having a brief moment with JesusCristo along the way. And seeing as how I don't know any bad words in Spanish to have called him, I simply took my own arm back, and walked off after he examined my wristband with his flashlight and of course shined it in my dark-adjusted eyes. The Pool... is ridiculously shallow.. which I can understand because of the sheer size of it, I can only imagine how much water it consumes. It's not heated, which would be fine, if it wasn't so shallow and heated up so fast on it's own. NOT REFRESHING... It was 95+ everyday I was there, and this pool did nothing for me. I spent quite a bit of time during the day going back and forth from my room, just to sit in the AC. Gift Shop... prices are ok, food most likely has been sitting there for awhile.. My efforts to greedily devour a Twix bar that I was craving were thwarted when I realized it was stale and hard as a rock, I cannot even begin to describe my disappointment with that experience. The Gift Shop Staff.... made me uncomfortable (as did the horribly rude and nasty creature working the stand near the pool) Both of whom would watch me like a hawk, the stand girl would actually follow me around the STAND, which has 1 side and like a quarter of a side and has the dimensions of a bathtub, and would be pretty much remain a few inches away from me the entire time, while I was trying to "shop" If she was afraid that I was going to steal something, I'm not quite sure where she thought I would put it, in my bikini? Or in the see-through beach "cover-up" I was wearing. I don't know, where would you have put it?! I considered putting the giant painted dinner plate in my bikini bottom, however, I didn't want to be known as the Woman with the flat ass, so I went back to my lounge chair, all the while feeling her eyes burning into me like Superman's X-Ray vision, checking me for stolen goods. The Women in the Gift Shop were not quite that bad, as they would not actually follow you around, but they did with their eyes, and with wearing pretty much the same outfit, give or take a pair of sunglasses, I'm not quite sure where their imagination was putting these potentially stolen goods either. The Concierge was a sweetheart, I cannot remember his name for my life and I only spoke with him once, but he did not appear suicidal, as did the rest of the staff. There was a woman there named Barbara, not exactly sure what she does, she was pleasant on my first encounter with her, seeing as she was originally from Brooklyn (Sticks out like a sore thumb by the way, you can't miss her) and I'm originally from NY as well, I thought I had maybe met someone that I could "talk" to if I needed something. Um...not so much. The minute I felt I could explain to her what a terrible experience I was having, she immediately turned pit bull on me, and got defensive. Oh no! Not her beloved Mexico! Her eternal Spring Break, don't you dare talk bad about that. Yeah, she's not very helpful if you have an issue, she's one of those, "The issue is you, you're the only one that has ever had these issues, so it must be you." Which is pretty much what she said to me in not so many words. Which is not the sort of customer service that you expect in a hotel such as this, of course neither was the rest of the%#@ that I experienced, but of course, it was just me.... Checking out.... I changed my flight so that I could leave early, I was exhausted from getting little to no sleep every night, I just wanted to go home and finish my vacation in my own bed. I checked out early, they made no attempt to ask me why. When they asked me to fill out a comment card, I obliged, but told them that it would not be a good review, and I was completely disappointed with the hotel... and she said..... "Oh, ok." SHE DID NOT ASK ME WHAT THE PROBLEM WAS. She ran my credit card, and then told me to have a nice flight. And that was that. My nightmarish trip to paradise was finally over, and no one cared to even ask, or look into, or move my room, or turn the damn music off, or send a nice happy clown to deliver my food! NO ONE! In closing... the hotel is beautiful, one of the cleanest I've ever been to... the people are luck of the draw... you either get someone you like, or you don't, you get treated like #$^& or you don't. In my opinion... Go to Cabo, DO NOT STAY HERE. Thanks for reading, this was really therapeutic!

Grand Mayan Los Cabos - Robertson James. Date of travel: Apr 2008
The grand Mayan Wyndham Hotel is fabulous, I just got back from it, the entrance is scary because it's so dark but that is the motto, the lobby is wondreful, if you go ask for Alex Guzman the Concierge he is the best!!! He will help you tons, Jade Boutique always closed. Front Desk Giuliana is the best, after check in, timeshare sharks will attack you. Take care of Laura, she is bad. I love everything - the staff, the food, the Spa was excellent!!! I wonder when I will be back?!