Hotetur Beach Paradise, Cancun
The Hotetur Beach Paradise; Cancun; Mexico is a 3 star hotel. This beautiful resort sits on a white sandy beach offering magnificent views of the Mexican Caribbean.more
Stolen computer from locked room at the Hotetur Beach Paradise!!!! - Kristen and Bryan. Date of travel: Feb 2010
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Normally I wouldn't let one thing spoil my whole opinion of a hotel but I will NEVER go back to Hotetur in Cancun again. The last day of our week long stay we returned to our room to find our laptop went missing. Security was called and they did a "search" of our room and wrote up a "report". We were out of the room for the day on an excursion to Isla Mujeres and were so disappointed in the response when we reported this computer stolen. We tried time and time again to contact management but they never did come out and even talk with us. We actually sat in the lobby for 2 hours (the next morning) waiting for the manager to come and talk with us. The front desk people were SO rude and kept saying "he is coming right now". Because we had to catch our flight home, we had no choice but to leave without being able to make any sort of complaint to the manager. All we had was the "security report" written up by the night staff. This trip was in Feb 2010 and we have tried to contact them numerous times since then without ANY sort of response. To make this all worse, we are pretty sure that while we were gone the front desk made a new key card for whoever stole the computer for entrance into our room. I think this because our original key card did not work when we got back, I went down to the front desk and reported this. Without even a question of my name they renewed the card with a new code for our room and gave it to me. ANYONE could have walked in and asked for a key to room *** and walked right into YOUR room and taken what they wanted. This was handled SOOOO poorly and we are very angry about the disrespect we were shown in that the staff wouldn't even talk with us about what happened, let alone that it happened at all! If you want anything in your room safe then DON'T STAY AT HOTETUR!
Hotetur (Yalmakan) - N P. Date of travel: May 2007
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Value for money: | * * * * * |
I had a good time at this hotel for the money. You get more than what you pay for. My room was very clean and in perfect order, the food was good with somewhat of a variety on the buffet, and the nightly entertainment was fun. I could not ask for more. The bar served alcohol that was not top shelf but did have name brand such as Bacardi, Jose Cuervo, and Smirnoff Vodka. There were several types of beer like Dos XXX and Corona (there was also other options on tap) I do not drink beer but my husband enjoyed the selection. The “nice” restaurant was open every time that I made reservations and the food was good, not great but good. I would return in the future and I had a blast.
Laura Holliday. Date of travel: Mar 2004
I'm a little late in writing this since I stayed in March of 2004 for spring break. But it was so bad that I had to get the word out there regardless of time! Check in/out is a nightmare. The front desk people are rude and just want your money. They only accept cash at that. Since I was a spring breaker, they think I'm there to drink and break things. They refused to give me my room until I paid the 35 US dollars to get an insurance band for my wrist. I refused to pay so I gave them my passport to hold. I finally got to my room (after about 50 mins) to find that a table was broken. I called down to the desk right away and they attempted to charge me $50 (US!) to fix it unless I bought the insurance band. Great way to start off a week vacation isn't it? Food: Nasty. The buffet had dead flies in it and it was very cold. I tried to reserve a spot at the "nice" resturant in the hotel. I called to reserve the night I came in but it was booked for the whole week. There went my chance for some decent food maybe. Bars: Personally, I love all types of alcohol (being a college student then) The only choice they gave us to drink is beer. Bad beer. It was like drinking warm pee (seriously). Taxi's/ Bus: Since this hotel is the second to last place, it takes about 15 to 20 mins to get to the downtown area for clubs or shopping. Also since they changed the name of the hotel, many of the bus/taxi people don't know what you're talking about. So you need to call it by it's previous name (Yalmakan). Please do not give them the satisfaction of your business!
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