Never Again - Nuno. Date of travel: Dec 2007
Arrived at the Ibis Lisboa Jose Malhoa in the evening. At the front desk, there was a couple trying to resolve a problem for which 3 staff members were needed just to work the computer. After waiting for 10 minutes, a 4th employee signed me in. I requested a wake up call for the following day 8am. Nobody did it and I woke up at 9.30am. I went downstairs and complained because my car was parked in a no park zone from 9am on. Fortunately, the Portuguese police are as efficient as Ibis hotel's staff. I asked for the complaint log at which point everybody panicked and no one knew where it was. They called for the manager, who, for 5 minutes tried to convince me not to write the complaint because "to err is human" and the said employee had been working there for several years. What a nerve! I was lucky because rather than catching a flight, I had decided to drive to France but I could have had a flight to catch, a meeting to attend or any other business that hotel users usually have. Never again.