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4 star definitely not, just about 3 star - Disappointed. Date of travel: Aug 2007
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I’ve just returned from 2 weeks in the Club de Sol apartments, officially a 4 Star by First Choice. I think they need to revisit this rating at the best possibly a 3 star. The staff and the holiday reps were excellent and the entertainment provided by young reps has to be admired. We booked on a B&B basis which was reasonably okay lets face it, not much can go wrong with a breakfast but the days of powered juices from vending machines are long gone.
Be wary of "inclusive" this does not cover meals. The apartments were cleaned on a 5 out of 7 days basis which was great but the apartments need to be updated, old pine furniture which is well worn out is not acceptable for 4 star accommodation. And some fresh grouting in the bathrooms would go a long way. The pool areas were fine but the sun loungers had definitely seen better days, on no occasion did we see the pools being cleaned and our apartment was right beside the pool area, in fact one night we actually reported some youngsters having thrown glass in the family pool and this was ignored.
Serious issues I have are the lack of security at night or life guards at the swimming pools during the day. But my main issue is regarding safety, when you arrive you are given the key to your apartment with a key for the air conditioning system and electricity attached, but if you want to leave a light on at night (particularly those of us with young children) you must lock the door then remove the key and replace it in the electricity system. What would happen in the event of an emergency and you needed to get out? Would you have time to start removing keys and replacing them in another door!!! I did ask at reception for another key and was told only one was issued per apartment. I questioned the situation if two people not necessarily a couple were holidaying together and wanted to be independent of each other what would happen, the answer was only one key.
Finally you are at least a bus ride away from a usable beach and it is too dangerous to walk to it, you are on a main busy road between Alcudia and Puerto Pollensa.
If you want to eat nearby avoid restaurant and pop across to Jules next door or a lovely place just to the left of the main road inn.
Great holiday choice - Kathy. Date of travel: Jul 2007
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Just returned from Club Del Sol - what a lovely holiday! Excellent facilities, great apartments (lovely and clean), friendly and cheerful staff who made our holiday.
Slight downside is the location - quite a journey from the airport and a bus or taxi ride from the resort centre.
LOVED Clud de Sol - Mrs G. Hawkins. Date of travel: Oct 2006
Excellent staff, great rooms that were cleaned regularly, lovely pools to relax by, lots of things to do, good entertainment, excellent food - the list of positives in endless!! Perhaps one thing that would be a downside to some is that you are relatively far away from town (about 15-20 walk away) but there is a bus serive that operates regularly. a definite must - the club de sol and Puerto Pollensa are perfect for a relaxed vacation.
Moira. Date of travel: Sep 2005
Spotless and friendly staff. Well equipped. Beautiful location Tour Operator: First Choice