Never use Prime shuttle - Win. Date of travel: Jul 2008
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Prime Time Shuttle was the most horrible service. They promised to pick by 9:10 and then came by 10:00 to airport and dropped by 11. Such a horrible service. Never use the Prime Shuttle please!
Don't use Prime Time Shuttle - Lynn. Date of travel: Jun 2008
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I will never use Prime Time shuttle again! There were five of us going to LAX from Simi and I booked a private van (their regular shuttle vehicle but it doesn't pick up anyone else). The trip to LAX was fine, but on our return flight we got in at 4am Sunday (on schedule). I called for our van at 4:32 am and was told to go to the center divider and the van would be there in 10 minutes. A half hour later, no van. I called again and they hung up on me. About then the guy who stands on the center divider and calls for shuttles came to work (it was about 5am at that point). I spoke to him, he called the dispatcher, and he told me our van was on its way. To make a long story short, we didn't get our van until 6:30 am -- a two hour wait with a small child in the cold.
When I called customer service on Monday morning I was treated very rudely. The person actually asked why I didn't make other arrangements after we had waited for 1/2 hour! You try making other arrangements at 5 am on a Sunday! I asked why our private van was not available and her response was that we didn't really have a van reserved for us, we just got the next one available. So you make a reservation?
They have promised me a refund -- we'll see.
Prime Time Shuttle - Horrible Customer Service! - Davey. Date of travel: Jun 2008
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If you leave anything on a Prime Time shuttle, consider it gone. Their lost and found department is nonexistent. All they will do is try to contact the driver, and if he doesn't respond, then too bad. I've been trying for the past five days to find out if anyone found my cell phone and I receive the same story every time I call. I'm told that they cannot get a hold of the driver and to call back. The last guy, Dale, told me to call back in two days! I know that my $600 phone is probably gone by now, but I would just like a definite answer. It's depressing that such companies exist. It looks like Super Shuttle will be getting my business from now on.
