Absolutely Awful Hotel with terrible service and rude staff!!!! STAY AWAY!!! - Abdullah and Elina. Date of travel: Jan 2008
Location: | * * * * * |
| Service: | * * * * * |
| Value for money: | * * * * * |
|
When we first called the Summit Lodge hotel we booked a suite. Didn't receive confirmation email so we called back several days later. Their computers were "acting up", so our reservation never got made. Booked it again. Same thing happened again. Got it right the third time but they gave someone else our suite and we got another room. When we arrived the room was terrible, small, outdated, tiny sink, bad paint job, holes in blankets. We didn't complain at the time. Returned home from skiing the first day to find our door left open. In the far corner was a blanket that housekeeping had thrown on the floor. The cleaners had also stepped on my girlfriend's glasses which were left on the floor by the side of the bed because there is no bedside table. Sheets were the wrong size for the mattress and always came off even after we complained several times. The staff are foul. They obviously don't know anything about running a hotel because they treat guests like visiting family members. When you're paying $320/night, you at least want to feel like you are paying for a tiny bit of service. The food at the restaurant is okay for the most part, but their New Year's Eve menu was some of the worst food I have ever had in my life. Overall, one of the worst travelling experiences of my life. I also work in the hospitality industry so I know a little bit about what I am talking about. Their dogs are nice, but they don't do much. It is also a pain to get to this hotel because it is not walking distance from anything and their shuttle runs twice a day, probably the only hotel in Killington to do so. Ultimately, we ended up changing hotels. However, they double billed our account and have still not refunded the charges even though they have admitted the mistake. We even had to arrange for them to speak to our credit card company in Latvia. This is first time I've heard of anything like that. Usually refunds are processed in seconds on a credit card machine. I would not have minded so much if the staff had smiled once the entire stay. I can put up with a mediocre hotel because I am there to ski but I cannot accept a staff that argues with their guests. I would not recommend this hotel to anyone. In fact, I would strongly advise AGAINST staying at this hotel for the hundred reasons I have just listed.
