Electricity

Electrical current is 230 volts, 50Hz. The plug type used is a 15-amp round, three-pin plug as used in South Africa.

Language

The official languages are Siswati and English.

Money

The official currency is the Lilangeni (SZL), plural Emalangeni, which is equal to 100 cents. The South African Rand is also accepted as legal tender (notes only) and is pegged to the Lilangeni (L1 to R1). Visitors should exchange any Emalangeni they have left back into their own currency before leaving the country. American Express, Visa and MasterCard are widely accepted. Banks are generally open Monday to Friday, and some banks are open on Saturdays. Visa ATM machines are available in the main towns.

Tipping

Service charges are not normally included in bills, but tips of 10 to 15 percent are customary.

Health

For health purposes, travellers arriving in Eswatini after having been in a yellow fever infected area require a vaccination certificate. Hepatitis A, rabies, polio and typhoid vaccinations are recommended, as are malaria prevention measures for those visiting the lowland areas. Bilharzia exists in some rivers, and cholera outbreaks occur. There is an extremely high HIV/AIDS infection rate and all normal precautions should be taken. Mains water in hotels and towns is safe to drink and food, including dairy products, presents no risk. Medical facilities are poor in the country, but the tourist hotels offer private services for minor problems. Serious cases can be transported to South Africa for treatment. Medical insurance is recommended.

Safety

The crime rate is low and most visits are trouble free. It is wise, however, to take precautions against theft, and avoid travelling by road at night, as there is a danger of hijacking.

Local customs

While Eswatini has no law in place that deals with matters of LGBT relationships, it is frowned upon and majority of its people practice societal discrimination against the LGBT community.

Doing business

In Eswatini business etiquette is quite informal, however lightweight suits are recommended for meetings. Entertaining and meetings often take place outdoors due to a temperate climate. Appointments should be made in advance and business cards carried for identification. Handshakes are the normal form of greeting for both men and women. Meetings are not restricted to business matters only and may take a while over prolonged lunches. Business hours are generally 8am to 5pm Monday to Friday with an hour taken at lunch.

Duty free

Travellers to Eswatini do not have to pay duty on 200 cigarettes, 20 cigars and 250g tobacco; 2 litres of wine and 50ml of perfume.

Communications

The international dialling code for Eswatini is +268 and the outgoing code 00, followed by the relevant country code (e.g. 0027 for South Africa). Visitors can use local SIM cards in most European and Australian phones; WiFi is still rare, even in many hotels. Travellers may find a few paid-for WiFi spots Mbabane, Manzini and Malkerns Valley.

Passport & Visa

All visitors require a passport, tickets and documents for return or onward travel, and sufficient funds to cover their stay. It is highly recommended that travellers' passports have at least six months' validity remaining after the intended date of departure from their travel destination. Immigration officials often apply different rules to those stated by travel agents and official sources.

Entry requirements

US citizens do not require a visa for a stay of up to 30 days. A valid passport is required. Extensions of up to 90 days are possible.

UK citizens do not require a visa for a stay of up to 30 days. A valid passport is required.

Canadian citizens do not require a visa for a stay of up to 30 days. Extensions are possible up to a maximum of 90 days. A valid passport is required.

Australians do not require a visa for a stay of up to 30 days. Extensions are possible up to a maximum of 90 days. A valid passport is required.

South African nationals do not require a visa for a stay of up to 30 days. Extensions are possible up to a maximum of 90 days. A valid passport is required.

Irish citizens do not require a visa for a stay of up to 30 days. Extensions are possible up to a maximum of 90 days. A valid passport is required.

Nationals of New Zealand do not require a visa for a stay of up to 30 days. Extensions are possible up to a maximum of 90 days. A valid passport is required.

Useful contacts

eSwatini Official Tourism: www.thekingdomofeswatini.com.

999 (Police)

Embassies / consulates in other countries

Embassy of eSwatini, Washington DC, United States (also responsible for Canada): +1 202 234 5002.

High Commission of eSwatini, London, United Kingdom: +44 (0)20 7630 6611.

High Commission of eSwatini, Pretoria, South Africa: +27 (0)12 344 1910.

Embassies / consulates in Eswatini

United States Embassy, Mbabane: +268 2417 9000.

British High Commission, Pretoria (also responsible for eSwatini): +27 (0)12 421 7500.

Canadian High Commission, Pretoria, South Africa (also responsible for eSwatini): +27 (0)12 422 3000.

South African High Commission, Mbabane: +268 404 4651.

New Zealand High Commission, Pretoria, South Africa (also responsible for eSwatini): + 27 (0)12 435 9000.

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